The customer service gurus unintentionally lied to us. They didn’t know any better. And this “lie” has been perpetuated since the invention of the “service economy”.
Preparing a TEDx Talk that covers this and solves it too – essentially celebrating a new customer service mantra.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Exceeding expectations.
This is the key to great customer service.
Yet we measure for CSI – Customer Satisfaction Index.
In healthcare, it’s called Patient Satisfaction.
We measure for satisfaction and we solve with an organization (and personal) aim that is far to low.
And because this is pervasive, it has become the accepted standard.
My mission is to change that standard by radically changing the aim.
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This website is about our BODY. To read today’s post about our SPIRIT, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Do you believe in great customer service?
Who answers, “No.”?
Probably no one, right?
Try this visual on for size.
Would we ignore or treat a valued customer poorly?
Let’s pretend our body (our health) is a customer of ours.
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You know what I find intriguing? Yesterday’s post has the easy power to drive readers away. And it has the easy power to gain a reader’s loyalty.
Insight: Don’t let tough talk (the truth) scare you, let it inspire you to do what you already know deep in your heart you should do.
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