Tag: Service

Slow down to speed up

Disney Pixar Luca toy characters
Disney Pixar Luca toy characters near Pollock Mountain.

What drives this? The opportunity to pair a visionary leader with the world’s best Customer Service architecture (and most engaging teacher).

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Care like Michelangelo painted

1982 calendar
January 25, 1982. First day of Disney Traditions. It was a Monday.

*Care – for your physical wellbeing – like Michelangelo painted.

January 25, 1982…the 3-day Disney Traditions class at Disney University.

About 70 days later, all hands on deck for the two-week Easter (April 11th that year) peak-attendance season.

It was 14 days straight and sometimes double shifts.

What the front-line Jungle Cruise leader told me was my first big leadership lesson at Walt Disney World.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

Disney security check point

Disney security check point
From home to here. “Here” is Disney’s Magic Kingdom security checkpoint when walking from Disney’s Contemporary Resort.

Over-focus on things others under-focus on or ignore. Yesterday’s “travel-logistics” walk through provided the reassurance necessary to relax. The arrival game-plan had zero glitches.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

We move the Magic

Disney World's monorail roundhouse
Disney World’s monorail roundhouse on an early morning commute. Photo: Circa 2015+-.

Outdoor activity in Florida is hot and sweaty. Do it when the sun is low.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.