Categories
Disney Employee Culture book

Exceeding expectations

Disney University exterior
This is where Disney World Cast Members spend their first day, learning the foundational Guest Service architecture.

Exceeding expectations.

This is the key to great customer service.

Yet we measure for CSI – Customer Satisfaction Index.

In healthcare, it’s called Patient Satisfaction.

We measure for satisfaction and we solve with an organization (and personal) aim that is far to low.

And because this is pervasive, it has become the accepted standard.

My mission is to change that standard by radically changing the aim.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Dear Son

Can you answer this simple question?

healthy eating
Eat like you mean it. Yesterday’s lunch: two avocados, two tangerines, one tomato, and a small piece of cheese. Washed it down with a glass of milk and had an apple for dessert. Why? i desire superior (to my former self) health metrics.

 

Can you answer this simple question?

Why am i doing all this hard work?

If you can’t convince yourself, your goal isn’t clear enough, concise enough, and most definitely, not compelling enough.

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Categories
Dear Son

Each day Disney’s goal is the same

Disney wellness speaker
Each day Disney’s goal is the same. Disney wants the entire 40+ square mile property to be spotless.

 

If we thought like Disney – daily world-class excellence – what would change in our daily health habits?

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This website is about our BODY. To read today’s post about our SPIRIT, click here.

 

Categories
Health Is Wealth

What is the primary goal of exercise?

Running app
Yesterday was a run, today is rest day.

 

Contrary to popular thinking (driven by the media), losing weight is not the primary goal from exercise.

Exercise’s primary goal is strength, endurance and range of motion.

Extra weight is unhealthy. At least it is for me.

Have trouble accepting this?

Fill a small backpack with 50 pounds of stuff and wear it 24/7 for one week. yes, wear it to bed, in the shower, even while exercising.

Tough, right?

Well, that’s happens over time. Gaining 50 pounds doesn’t happen overnight. Odds are decent that gaining another 50 pounds could happen in your next 10-20 years.

So imagine wearing a 100-pound backpack.

Excess weight is unhealthy. The primary goal for exercise is physical wellness. Secondarily, it can add joy, camaraderie, and confidence to your karma.

 

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This website is about our physical health. To easily leave this site to read today’s post on jeff’s spiritual health website, click here.

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

Categories
Dear Son

Life without a clear, concise, compelling goal

Shot putter's dirty t-shirt
Why is one side dirty while the other isn’t? Because he was practicing the Shot Put.

 

Every teen (even us back in the day) has the opportunity to discover small seeds of possibility within themselves…

He didn’t want to miss Track & Field practice yesterday, a Saturday.

It was only his third practice with the team that has been practicing for two months already.

This is a first on so many levels.

  • He’s never done sports
  • Never expressed interest in sports
  • Never felt confident enough to consider sports

He (independently) coordinated and followed up (and followed through) with Coach Williams.

And i have this vision that in the future he will recall this experience and it will give him what he needs to overcome fear, uncertainty, and doubt.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our physical health. To easily and safely leave this site to read today’s post on jeff’s spiritual health website, click here.