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Final 120 Days

The extra inch is this simple

This (long line wrapping back to the kids play area) is what happened as i finished my Chick-fil-A lunch yesterday.
Empty tray for context. I arrived at 11:57am and walked to the front of the line because it was empty.

The extra inch is this simple…

Show up five minutes before lunch rush.

Five minutes makes the difference between no line and a 10-minute line.

Son, over-focus and .think .differently are two critical success factors. Consider making them yours.

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Categories
Final 120 Days

For 10 minutes and $10 i got 19 years and counting

go the extra inch
The Walt Disney Railroad is under refurbishment. Yesterday we were able to get up close and personal.

For 10 minutes and $10 i got 19 years and counting.

This is an examle of going the extra inch for yourself.

In 2000, i was running errands and added one more stop – the craft store – to the list.

All that was needed at the craft store was an empty jar and a small bag of children’s necklace beads. Budgeted 10 extra minutes and an extra $10.

The “Bead Jar” has sat on my desk for 19 years (and counting).

go the extra inch
The Bead Jar (right) and the Teddy Bear were stories in the TEDx Talk four days ago.

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Wrong

The customer service gurus unintentionally lied to us

florida pool
March 31, in the pool three days ago, recording a couple short “business” videos.

The customer service gurus unintentionally lied to us. They didn’t know any better. And this “lie” has been perpetuated since the invention of the “service economy”.

Preparing a TEDx Talk that covers this and solves it too – essentially celebrating a new customer service mantra.

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